DanoweContact us
Write to support@danowe.com. In the app you can also go to Account → Help & feedback, which sends us your app version and device model so we can help faster.
Signing in
My sign-in code hasn’t arrived
Check your spam or junk folder; the email comes from [email protected]. Codes expire after 10 minutes, so if it’s been longer, ask for a new one. Make sure the email address you typed is correct.
I signed in with Apple and chose to hide my email
That works. Apple forwards our emails to you from a private relay address. If you also have an account with your real email, use the same sign-in method each time so you land in the same account.
Expenses and balances
How are balances worked out?
Every expense records who paid and how much each person’s share is. Your balance with someone is what they owe you minus what you owe them, across all your groups and one-to-one expenses.
What does “Simplify debts” do?
It reduces the number of payments in a group. If Emily owes Jake and Jake owes Sam, Emily can pay Sam directly. Nobody ends up paying more or less in total.
Why are some balances in more than one currency?
Danowe never converts between currencies, because exchange rates change. An expense in euros stays in euros until it’s settled in euros.
How do I add someone who isn’t on Danowe?
Add them as a friend with their name. If you also enter their email, we send them an invitation. If you don’t, Danowe gives you their personal invite link to send yourself, by message or any app you like. When they join, they see everything you’ve shared with them. They can be in your groups and expenses before they join.
How do I invite someone to a group?
Open the group and share its invite link. Anyone with the link can join the group.
Can I change or delete an expense?
Yes. Open the expense and use Edit or Delete. Everyone involved sees the change in Activity.
Using Danowe
Is Danowe free?
Yes. Every feature, with no limits on expenses, friends or groups.
The app says it’s down for maintenance
We’re updating the service and it will be back shortly. Your data is safe. The app checks again by itself, or tap Try again.
Your data and account
Can I export my data?
Yes. Go to Account → Export data (CSV).
How do I delete my account?
Go to Account, tap Edit on your profile, then Delete account. Your email, sign-ins and friend list are deleted. Expenses you share with friends stay in their history, shown with your first name and last initial, so their balances still add up. Can’t open the app? Email us from the address on your account and we’ll delete it for you.
More detail is in our Privacy Policy.